Delivery & Return Info

Delivery Guidelines

 

We've updated our delivery & returns guidelines and lowered our pricing from the 01st August 2021. We've simplified our pricing and continue to offer one simple shipping price based on your cart weight & country - starting at just e1.95 and using our national provider An Post. We also offer FREE shipping when you spend over e50.00 for Irish customers and also provide a FREE local next day drop off to our surrounding towns!*

 

Shipping Times & Info

 

Orders received Monday to Thursday will ship the following working day. Orders placed on Friday will ship on Monday of the following week and orders placed over the weekend will ship on Tuesday of the following week. This is excluding any bank holidays or festive periods where specific schedules will be made available on our blog and social networks.

Also note that some products may need more time to ship, such as handmade products or order in items.

 

Free Local Next Working Day Delivery

 

We have just start to offer free local delivery to our surrounding areas & towns. This means we will personally drop your order to your door the following working day if ordered before 6pm. This service currently covers the Ratoath, Ashbourne & Dunshaughlin areas. Please choose your locality (eg. Meath - Ratoath) at checkout with a minimum order (sub-total) of e20.00 to avail of this service. Do note that product exclusions + terms and conditions apply to this service and can be found here.

 

 

AN POST - LAST MAILING DATES CHRISTMAS 2021*

 

Below is An Post last mailing days for 2021. We recommend to get orders in well before these dates as delays can occur due to weather, covid and the busy time of year.

 

Update December 10th: An Post have brought forward their last posting dates by 7 days. This means that  to ensure* delivery for Christmas, post should be mailed by December 14th. Read more on RTE here.

 

Service Republic of Ireland Northern Ireland UK Rest of Europe Rest of World
Standard Post

Dec 21st

Dec 21st

Dec 20th

Dec 13th

Dec 09th

Registered Post

Dec 21st

Dec 21st

Dec 20th

Dec 13th

Dec 09th

Express Post

Dec 21st

Dec 21st

Dec 20th

Dec 13th

Dec 09th

Home Delivery

Dec 23rd

NA

NA

NA

NA

 

Our last shop order day for 2021 is close of business on Wednesday 22nd December 2021. Orders received on or after this date will ship in the New Year. Do note, orders for custom made items e.g Ollie & Penny bandanas & Treat bags etc is Wednesday 15th December 2021.

 

*Do note: These are last 'postal dates' from 'An Post' to make sure your Christmas orders arrive well in advance of the big day. They are estimated and An Post offer no guarantees.  Please take note of the last mailing days for An Post to deliver to your location. Place also allow at least two days before these above postal dates for us to process your order. More for our handmade items which are made to order. We will always do our best to get everything processed on schedule to these dates and on its way to you in time for Christmas - but delivery times are estimated by the service provider and are ultimately out of our control!

 

*Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather and strikes and of course the busy time of year. We reserve the right to change the method of shipment if necessary to enable a better service for our customers. Any orders on or after Wednesday 22nd December will be processed and shipped from January 04th 2022 on our return.

 

If anyone has any questions about these Christmas dates or their orders please contact us before close of business Wednesday 22nd and we'll do our best to sort it for you before Christmas.

 

LOCAL DELIVERY

 

 

Delivery to - Republic of Ireland & Northern Ireland ˇ

Carrier Price Timeframe Service

An Post
our national
provider.
From e1.95 for orders under e50.00
FREE for orders over e50.00
From e3.95 for all orders
3 - 5
business days*
3 - 5
business days*
3 - 5
business days*
Standard
Post
Standard
Post
Tracked
Post

 

 

Delivery to - United Kingdom (Service suspended from 01.01.21 until further notice.)

Carrier Price Timeframe Service

An Post
our national
provider.

Royal Mail
is the UK
equivalent.
From e6.95 for orders
From e14.95 for all orders
3 - 7
business days*
2 - 3
business day*
Standard
Post
Tracked
Post

 

 

ˇ Northern Ireland is listed on our store as a separate country purely for postal rates & deliveries.
† Free delivery is only available for shopping carts over a sub-total of e50.00 & shippng to Ireland & Northern Ireland addreses. Heavy and over sized products place in the shopping cart render this free shipping option void and postage is based on weight. To active free shipping when criteria is meet you need to click the free shipping banner in cart to add a coupon code.
* Estimated delivery time from the date of shipment. Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather, strikes and holidays. We reserve the right to change the method of shipment if necessary to enable a better service for our customers.

 

Recycled Packing Boxes & Materials

 

 

We have started doing our bit for the planet which currently includes recycling our suppliers delivery boxes and packing materials into our daily operations and customer deliveries. What this means for you is that you may receive your packages in pre-loved boxes which may have other businesses markings, logo or tape. Do not fear though - your helping us do our bit & your Ollie's Pet Boutique orders are still safe inside. =)

 

On the same vein from 2020 we will not longer we sending paper invoices with our orders. If you do require one please let us know at the time of order in the order commons.

 

 

Heavy & Oversized Products

 

Products classed as 'heavy or over sized' will ship at individual rates specific to the delivery country. These inculde such products as dog bowls & beds. All products that fall into these shipping exclusions will be highlighted on the product page with an icon in the product details.

 

 

International Delivery

 

We are now starting to deliver internationally from the 01st October 2016! Our European & worldwide delivery costs & countries that we deliver to are listed on this page. We update our delivery areas constantly, so if your country is not listed do check back or get in touch with us and we can give you a delivery quote.

 

 

Returns & Exchanges

 

We do hope you’re delighted with your Ollie's Pet Boutique purchases but we also understand that some times things aren’t quite the right size, shape or colour. If you would like to return or exchange the product for any reason we offer a no-fuss 21 day easy returns and exchange policy.

 

Simply put: you can return the item to us within 21 days unused (and dog hair free!) in it's original condition with all original packaging intact & unblemished. We do ask for you to contact us first, before returning an item, to inform us of any problem otherwise we might not be able to accept it or issue a refund if needed.

 

When we receive it back we will get in contact with you to arrange either an exchange or refund (please note that we do not refund the postage charged for sending the item to you originally or for you returning an item to us, but we do send exchanges to you free of charge*). It’s as easy as that!

 

*For our full terms & conditions on returns please see here!

 

EUROPE / EU DELIVERY

 

 

We offer delivery to most EU countries. If your country is not listed on our website then please do pop us a mail and we will add it when requested.

 

Delivery to - Cypres, France, Germany & The Netherlands ˇ

Carrier Price Timeframe Service

An Post
our national
provider.
From e6.95 for orders
3 - 7
business days*
Standard
Post

 

 

INTERNATIONAL DELIVERY

 

 

We also offer delivery to some countries outside the EU - internationally. If your country is not listed on our website then please do pop us a mail and we can find out shipping costs for you.

 

Delivery to - Australiaˇ (Service suspended from 01.01.21 until further notice.)

Carrier Price Timeframe Service

An Post
our national
provider.
From e6.95 for all mainland Australian orders
5 - 10
business days*
Standard
Post

 


* Estimated delivery time from the date of shipment. Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather, strikes and holidays. We reserve the right to change the method of shipment if necessary to enable a better service for our customers. An Post is out national service provider. Orders will most likely be delivered by your equivalent national provider.

 

SPECIAL DELIVERY OPTIONS

 

 

There are a some special delivery options available when certain criteria or product selections are met. These are:

 

FREE SHIPPING

Spend over e50.00 in the Republic of Ireland or Northern Ireland and earn free standard shipping. Exclusions do apply.*
FREE LOCAL DELIVERY

We offer a FREE local next working day delivery to Ashbourne, Ratoath & Dunshaughlin addresses. Terms apply!.*
RED DINGO SHIP FOR FREE!

Red Dingo tags ship for free - when in the cart by themselves or in multiples. These are engraved & shipped by Red Dingo.*
OPC CLIENTS GET FREE HOME DELIVERY!

Free home delivery for current clients of our Ollie's Petcare business. Please contact us to avail of this service.*
OLLIE & PENNY SHIP FOR FREE!

Ollie & Penny's products (our own brand!) ship for FREE to Irish & EU addresses. Available when you only have OAP products in cart.*

 

 

* Terms & conditions and exclusions may apply.
Please see our terms & conditions page for full delivery promotion details.

 


 
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