Covid-19 Update: We are open again & processing all orders on time. As expected there may be some delays with post in certain countries. Read more. - Jonathan
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POP OVER & JOIN US ON: Ollie's Pet Boutique, Ratoath, Co. Meath, Ireland.   |  

Delivery & Return Information

Delivery Guidelines

 

We've updated our delivery & returns guidelines and lowered our pricing from the 01st August 2020. We've simplified our pricing and continue to offer one simple shipping price based on your cart total & country - started at just e2.99! We are now also offering FREE local next day drop off to our surrounding towns!*

 

 

CHRISTMAS LAST ORDER DATES 2019

 

Country Standard Post Express Post Client Home Delivery
 

December

December

December

Ireland

18th*

19th*

20th

Northern Ireland

18th*

19th*

N/A

United Kingdom

17th*

18th*

N/A

Rest of Europe

11th*

N/A

N/A

Australia

04th*

N/A

N/A

 

To make sure your Christmas orders arrive well in advance of the big day please take note of the last order days for us to process and post to your location. An Post last postage dates are two days later from the above dates. Please do remember these are our last order dates as we do need in most cases at least 1 day to process your orders. We will always do our best to get everything processed on schedule to these dates and on its way to you in time for Christmas - but delivery times are estimated by the service provider and are ultimately out of our control! 

 

*Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather and strikes and of course the busy time of year. We reserve the right to change the method of shipment if necessary to enable a better service for our customers. Any orders on or after Friday 20th December will be processed and shipped from January 02nd 2020 on our return.

 

If anyone has any questions about these Christmas dates or their orders please contact us before close of business Friday 20th and we'll do our best to sort it for you before Christmas.

 

 

LOCAL DELIVERY

 

 

Delivery to - Republic of Ireland & Northern Ireland ˇ

 

Method Price Estimated Delivery* Carrier - Who delivers your order?

Standard Post

From e2.99 for all Ireland & N. Ireland orders under e50.00

3 - 5 business days*

We use our national provider An Post.

Standard Post

FREE for all Ireland & Northern Ireland orders over e50.00

3 - 5 business days*

We use our national provider An Post.

Express Post

From e9.99 for all Ireland & Northern Ireland orders

Next business day*

We use our national provider An Post. No signature required.

 

 

Delivery to - United Kingdom

 

Method Price Estimated Delivery* Carrier - Who delivers your order?

Standard Post

From e6.99 for all mainland UK orders.

3 - 7 business days*

We use our national provider An Post. Royal Mail is the UK equivalent.

Express Post

From e14.99 for all mainland UK orders.

2 - 3 business days*

We use our national provider An Post. Royal Mail is the UK equivalent.


 

ˇ Northern Ireland is listed on our store as a separate country purely for postal rates & deliveries.
† Free delivery is only available for shopping carts over a sub-total of e50.00 shippng to Ireland & Northern Ireland. Heavy and over sized products place in the shopping cart render this free shipping option void and postage is based on weight.
* Estimated delivery time from the date of shipment. Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather, strikes and holidays. We reserve the right to change the method of shipment if necessary to enable a better service for our customers.

 

 

INTERNATIONAL DELIVERY

 

 

Delivery to - Australia

 

Method Price Estimated Delivery* Carrier - Who delivers your order?

Standard Post

From e6.99 for all mainland Australia orders.

5 - 7 business days*

We use our national provider An Post. AusPost is the Australian equivalent.

 

 

Delivery to Europe Incl: France & Netherlands

 

Method Price Estimated Delivery* Carrier - Who delivers your order?

Standard Post

From e6.99 for all mainland France orders.

3 - 5 business days*

We use our national provider An Post. La Poste is the French equivalent.

 

* Estimated delivery time from the date of shipment. Delivery times are estimated by the service provider and depend on local factors which are out of our control. eg weather, strikes and holidays. We reserve the right to change the method of shipment if necessary to enable a better service for our customers.

 

 

Delivery Information

 

Orders received Monday to Thursday will ship the following working day. Orders placed on Friday will ship on Monday of the following week and orders placed over the weekend will ship on Tuesday of the following week. This is excluding any bank holidays or festive periods where specific schedules will be made available on our blog and social networks.

 

Free Local Next Working Day Delivery

 

We have just start to offer free local delivery to our surrounding areas & towns. This means we will personally drop your order to your door the following working day if ordered before 6pm. This service currently covers the Ratoath, Ashbourne & Dunshaughlin areas. Please choose your locality at checkout with a minimum order (sub-total) of e20.00 to avail of this service. Do note that product exclusions + terms and conditions apply to this service and can be found here.

 

Heavy & Oversized Products

 

Exclusions apply to our price based shipping & free shipping. Heavy or over sized products will ship at individual rates specific to the delivery country. These inculde such products as dog bowls. All products that fall into the shipping exclusions will be highlighted on the product page with an icon is the product details.

 

International Delivery

 

We are now starting to deliver internationally from the 01st October 2016! Our European & worldwide delivery costs & countries that we deliver to are listed to the right or below if your viewing on a mobile. 

 

We will be constantly updating our delivery areas so if your country is not listed do check back or get in touch with us and we can give you a delivery quote.

 

Returns & Exchanges

 

We do hope you’re delighted with your Ollie's Pet Boutique purchases but we also understand that some times things aren’t quite the right size, shape or colour. If you would like to return or exchange the product for any reason we offer a no-fuss 21 day easy returns and exchange policy.

 

Simply put: you can return the item to us within 21 days unused (and dog hair free!) in it's original condition with all packaging intact along with a completing a returns form online. We do ask for you to contact us first, before returning an item, to inform us of any problem otherwise we might not be able to accept it or issue a refund if needs be.

 

When we receive it back we will arrange either an exchange or refund (please note that we do not refund the postage charged for sending the item to you originally or for you returning an item to us, but we do send exchanges to you free of charge*). It’s as easy as that!

 

*For our full terms & conditions on returns please see here!

 

 

Special Delivery Options

 

There are a few special circumstances when a number of different shipping options are available. These are: 

 

Option What it means...
 

Spend over e50.00 in the Republic of Ireland and Northern Ireland and earn free standard shipping. No codes needed.

We offer FREE local next working day delivery to Ashbourne, Ratoath & Dunshaughlin address. Order before 6pm.

Red Dingo's tags ship for free internationally - when in the cart by themselves or in multiples. These are shipped by Red Dingo.

Some products in your care are classed as 'heavy' or 'oversized' for our normal reduced shipping rates dont apply.

Ollie & Penny's products (our own brand!) have reduced rates of shipping. Available to Ireland, NI, the UK with OAP products only in cart.

Free home delivery for current clients of our Ollie's Petcare business. Please contact us to avail of this service.

Random free shipping promotion on our Ollie & Penny products. If you qualify you will see this option at checkout.

 


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